ORGANIZATIONAL PRODUCTIVITY INSTITUTE, INC.
Email: Programs@OPI-Inc.com

HOW YOU WILL BENEFIT...

Build a strong communication strategy, customized to your business:
Internal and external assessment of communications
How communications effect productivity
Individual behavioral style assessment
Outline obstacles, solutions, action steps to improve communications.
Learn the importance of giving positive and constructive feedback.
Understand the negative effect of silence and criticism.
Develop the understanding and power of asking questions.
Analyze your current communications skills to increase personal effectiveness.
Understand how to become a good listener.
Learn to deal with confrontation.
Develop appropriate skills to deal with difficult people.
Define potential communication problems and how to deal with them effectively.
Discover the key role that attitudes play in determining your overall behavior.
Develop attitudes targeted for success.

Most companies have problems that can be traced to poor communications. We hear employees complain: Why don’t I know what is going on? What are the priorities? Why are there so many problems? Why can’t people get along? Why are things constantly changing? Many employees have experienced or witnessed others questioning what they are told to do, only to be flattened by critical feedback. This stresses the importance of clear information and feedback from management. Poor communications between departments, between organizational layers, with vendors, suppliers and customers is measured by lost profits, productivity and sales. With the cost of business rising and the challenge of doing more in less time, with less staff — the first problem to address is COMMUNICATION. We no longer have the luxury of time or money to spend needlessly on communication problems. Poor communications costs you money, increases rework, lowers morale and gives your competitors an opening to your current and potential customers.

The need to improve communication and productivity is crucial. Mistakes and misunderstandings can create internal problems and result in poor quality and service errors effecting customers. The goal to improve communications is clear to everyone — the issue is how. That’s what this development series is all about. The measurement of our success is your satisfaction — we guarantee it!

How do you see the effectiveness of communications in your company?

Is there trust between management and employees? Are there constant department battles? Are there errors dueto missed communications? Do managers communicate with confidence? Is there more criticism than constructive feedback? Do you have a communications strategy promoting your image? Are issues communicated in time to avert problems? How do you respond to customer feedback? How do you reward mistakes?

 

 

IMPROVE YOUR STAFF...

This is a Communication Development Series custom tailored for any size business or organization, depending on effective communication to improve productivity and service. Effective communication is the backbone to creating a high performance organization. This program focuses on learning what are the right things to do and how to do the right things to be successful in your communications.

TO BE SUCCESSFUL IN COMMUNICATIONS —

YOU NEED TO

Give full attention
Keep an open mind
Speak clearly and directly
Listen for the message (implied or not)
Ask questions
Give and get feedback
Take action

 

PROGRAM FORMAT...

The program is customized to your communications needs and can be taken as a complete series or each workshop can be structured to stand on it’s own. Our developmental approach complements your business with actual, real life communication issues, not something fabricated to fit a general communication class. Additionally, as an option, individuals can request one-on-one consultation to work on specific problem areas.

PARTICIPANTS...

The program can be facilitated to an individual or to groups of twelve to fifteen. All sessions deal with your business issues allowing for a more focused discussion with no concerns of confidential information becoming public.

CONFIDENTIALITY...

OPI, Inc. will sign a Confidentiality Agreement against public disclosure of information deemed private and privileged by the customer and will return any information provided by the customer — unaltered or copied.

 

Communications Program

The issue of effective communications still challenges most organizations at all levels. The goal of improving communications is vital to overall profitability and productivity. The following workshops provide a comprehensive approach to improving communications.

Communicating With Customers - Participants will, by lecture, discussion and practice, improve their communication with internal and external customers. Areas of learning include constructive feedback, reinforcing desirable behavior, mutual support, and selling ideas.

Dealing With Different Personality And Behavioral Types - Participants will use a leading Behavior Style Inventory Assessment to find their own type. Using the assessment, we will consider the typical behaviors, strengths and weaknesses for each type. We will also address difficult behavioral patterns and how to cope with them. Participants will develop self-confidence and the skill to identify situations and ways to deal with different personalities.

Behavioral Communications - Program is designed to give specifics in communicating desired behavior changes to improve relationships and results. The model helps participants to use START, STOP, CONTINUE phases to get their messages understood. This workshop is very effective in dealing with harassment, abusive work situations and performance problems.

Seeking to Understand, Before Judging - A unique approach to increasing your ability to understand others and why they think, act and behave as they do. This workshop develops your ability to seek information and rationally understand the data and then carefully consider your response.

Communications is more than talking and listening, it is understanding.

 Communication Skills For Team Building - This workshop will focus on skills needed for team building and on specific communication challenges the bring to the participants discussion. Topics include: constructive feedback, reinforcing desirable behavior, conveying information, planning and problem-solving.

Oral Presentations - Share your vision, your knowledge and your thoughts with groups and individuals in order to achieve your organization's goals, develop productive relationships and sell your products, services and ideas. Participants will analyze audiences, organize messages, polish language use skills, and deliver presentations to inform and persuade.

Written Communications - Everyone in your organization needs to present ideas, strategies and plans to inform, persuade and communicate with others in writing. Participants will have an opportunity to enhance their written communications.

Giving and Getting Helpful Feedback - For each of us to improve in our work and in our personal lives, feedback is essential. We often avoid wanting to give or get feedback for fear of embarrassment or hurting someone. This session focuses on the need for complimentary and constructive feedback to improve relationships and results. Negative forms of feedback are discussed to show how they can be harmful to improving relationships and results.

FOLLOW-UP SESSIONS
Optional follow-up sessions with each individual.
Optional follow-up review sessions with management.

ADDITIONAL SESSIONS
Additional sessions may be added by mutual agreement.

DEVELOPMENT ASSIGNMENTS
Concurrent with the communication skills development, participants will focus on a detailed personal assessment to both enhance and bring into balance their work and personal lives.

 

Call to inquire about this or any of the other development programs or consulting activities offered by OPI. We want to become your first choice in creating a high performance organization

OPI's THREE STEP APPROACH:
Only a systematic approach can drive a good organization to become a high performance work organization. At OPI, we help organizations understand the issues behind the issues through a systematic approach. Once the underlying causes of problems are identified, we'll help you develop specific strategies and provide many of the tools you'll need to make long term sustainable improvements. These improvements are made sustainable by design because OPI provides you and your key personnel with a new way of looking at the organization. Here is an overview of our three step process for organizational improvement.

The OPI Quality Methodology

Quality Management
What is Quality Management?
Step 1: Apply OPI's Quality Methodology. OPI looks at any organization in terms of its Leadership Focus, Systems Focus and Customer Focus. These three elements must work individually and together for the organization to achieve long-term sustained profitability. We call this our Quality Methodology.

LEADERSHIP FOCUS.
Communicate a common purpose, values & vision. Promote a customer focused culture. Balance management with leadership.
 RESULTS:
Organizational Direction
SYSTEMS FOCUS.
Develop the habit of seeing the organization as a whole rather than a collection of parts. Move from fix it to improve it.
 RESULTS:
Product and Service Improvement
CUSTOMER FOCUS.
Tap into the innovation and creativity of employees to generate optimum business results and outstanding levels of customer service. Move from survival to growth.
 RESULTS:
Total Customer Satisfaction

View OPI Strategies for Success
Strategies for Success
Click for Details
Step 2: Determine Appropriate Strategies for Success. Now that we've systematically identified which focus areas need improvement, OPI assists your organization with choosing one or more of eight Strategies for Success. The eight strategy categories are:
Quality
Sales & Marketing
Safety and Operational
Communication
Staff
Customer
Information
Financial

Core Consulting Activities
Leadership, System, Customer
Step 3. Select Core Consulting Activities. With one or more appropriate improvement strategies now selected, it's now time to take action. Core Consulting Activities describes our capabilities to support your organization as it moves from analysis to action. These activities range from brief seminars and presentations to side-by-side hands on activities that help build organization momentum and improvement confidence.

Activities to promote a Leadership Focus
Activities to promote a Systems Focus
Activities to promote a Customer Focus