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Introduction to OPI Consulting
Advice and strategies to business thinking

"Our purpose as business consultants is to have a positive impact on your organization and deliver results."

-- OPI's Approach --

OPI's THREE STEP APPROACH:
Only a systematic approach can drive a good organization to become a high performance work organization. At OPI, we help organizations understand the issues behind the issues through a systematic approach. Once the underlying causes of problems are identified, we'll help you develop specific strategies and provide many of the tools you'll need to make long term sustainable improvements. These improvements are made sustainable by design because OPI provides you and your key personnel with a new way of looking at the organization. Here is an overview of our three step process for organizational improvement.

Quality Management
What is Quality Management?

Step 1: Apply OPI's Quality Methodology. OPI looks at any organization in terms of its Leadership Focus, Systems Focus and Customer Focus. These three elements must work individually and together for the organization to achieve long-term sustained profitability. We call this our Quality Methodology. Whether for an individual or an entire organization, OPI Coaches you to refine your focus areas to determine improvement priorities.

LEADERSHIP FOCUS.
Communicate a common purpose, values & vision. Promote a customer focused culture. Balance management with leadership.

RESULTS:
Organizational Direction

SYSTEMS FOCUS.
Develop the habit of seeing the organization as a whole rather than a collection of parts. Move from fix it to improve it.

RESULTS:
Product and Service Improvement

CUSTOMER FOCUS.
Tap into the innovation and creativity of employees to generate optimum business results and outstanding levels of customer service. Move from survival to growth.

RESULTS:
Total Customer Satisfaction

Strategies for Success
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Step 2: Determine Appropriate Strategies for Success. Now that we've systematically identified which focus areas need improvement, OPI as your Coach assists your organization with choosing one or more of eight Strategies for Success. The eight strategy categories are:

	Quality
	Sales & Marketing
	Safety and Operational
	Communication
	Staff
	Customer
	Information
	Financial
	Business or Organizational Strategy

Leadership, System, Customer

Step 3. Select Core Consulting Activities. With one or more appropriate improvement strategies now selected, it's now time to take action. Core Consulting Activities describes our capabilities to support your organization as it moves from analysis to action. These activities range from brief seminars and presentations to side-by-side hands on activities that help build organization momentum and improvement confidence.

Activities to promote a Leadership Focus

Activities to promote a Systems Focus

Activities to promote a Customer Focus