It used to be
workers did the work they were told to do, managers did the thinking and the
bossing, while the owners did all the worrying. Today we
still have some of that, but we have seen a shift to
being more quality focused, and being more concerned
about customer loyalty, satisfaction and delight. We now
think in terms of teaming and process improvements to get
the work out quicker, better and cheaper than ever
before. If you are not thinking about such
thingsyour competition probably is.We can all agree that change is
constant. Even with how far organizations have come
recently, the need for change is greater. I wonder what
the next frontier will be.
One area still in its
early stages is the concept of driving leadership to
every corner of the company. For the most part we see
leadership development for the top levels of
organizations but not much below that. Companies either
do not see an adequate return-on-investment for
developing leadership qualities throughout the
organization or are depending on the examples set by top
leaders to be enough for everyone else.
Is that possible...I
wonder. To test the concept that leadership may be
absorbed through observation I have thought back over my
nearly thirty years in business life. Just how many
positive learning experiences did I simply observe? Well,
the truth is for menot many. Most of my valuable
learning came through hands-on experience,
trial-and-error application, self-evaluation and direct
exposure to excellent mentors (people who cared enough
about where I was going and how I was getting there).
This is only my perception of my history of course.
Please think back over your years in organizations, what
has been your experience? Did you learn by observing? Did
organizations you worked in deliberately develop you as a
leader? Did you forge ahead and have feedback from people
who cared enough to listen, react to your behavior and
share their own experiences? I wonder...
We need to be developing
leadership qualities in everyone throughout the
organization. The first step in the process is to
understand leaders are not born, they are developed. The
characteristics and qualities of employee leadership will
determine the future of the organization and everyone
connected to it.
If we were developing
leadership qualities in all corners of the work place
just think how many people would be contributing to the
companys success in ways we never imagined.
Leadership is not just doing your job; its
establishing credibility by reinforcing your words with
your actions; its thinking not only for today but
creating something even better for tomorrow. Leadership
inspires the best in others; it brings about a spirit of
confidence; it allows courage to overcome our fears and
defines our values reflected by our character. Individual
leadership quality makes us unique and independent as
well as interdependent in our quest to work more
effectively to achieve larger goals.
Picture what your
organization would be doing if the concept of leadership
was found in the hearts of your employees. In this scene,
they work with the spirit of personal ownership. They see
the opportunity provided as an investment in themselves,
a chance to develop their personal self-worth.
Encouraging leadership is the best opportunity you have
to deal with the challenges of business expansion, the
pain of downsizing and new competitive pressures.
Its the only way to ensure you are not working
alone.
So, we must find ways to
change to keep up with the changes impacting how we do
business. Driving leadership throughout the organization
improves your chance for merely surviving to dominating
your markets. Are you thinking this way? Your competition
probably is. ¨