SAFETY:
We will maintain and enhance the physical and mental health of OPI professionals. We take care to ensure that our office spaces are safe and that we use our equipment in ergonomically sound ways. In our interactions, we listen, seek to understand, refrain from judgment, ask questions and discuss ideas, proposals and feedback. When we have an issue with another individual, we talk directly with and give feedback to that person. We do not talk about a person who is not present unless we have already talked with him or her.

Key measures include lost time accidents, medical claims, trustworthiness, openness, mutual respect of individual needs.

OPERATIONAL:
We accept assignments only when we are qualified to handle them and we are convinced we can assist the prospective client in achieving their goals. Services we provide include facilitating, consulting, training and development, speaking and coaching.

Quality of work is ensured by diligent preparation, constant attention to client feedback and discussion with other talented professionals of OPI. On every contract, one Partner, Associate Partner or Associate is named Project Manager (PM), serves the client, and carries out the terms of the contract. Another Partner or Associate Partner serves as Quality Control (QC); the QC is available to the PM at the time of the contract to review materials and discuss progress. We guarantee our clients a refund, less material purchases, if they are not satisfied with the quality of our work.

Key measures include client evaluations, internal feedback, personal growth, and the effectiveness of our other Strategies for Success.