-- Systems Focus -- |
We offer the following services to bolster the operational and managerial systems of your organization.
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Systems Thinking | The key to full organizational development is to understand systems. This workshop introduces the concepts of systems and how it is different from the smokestack mentality of many organizations. Companies can determine which management methodology best addresses their specific needs. | |
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Systems Evaluation | The opportunity exists for organizations to develop evaluation systems that provide statistical reporting. We provide a systems evaluation process to assess a system’s capabilities, security, ease of use, and improvement suggestions. This process is to look at the level of automation as a beginner. The documentation is evaluated and tested to the system. Output is validated and questioned as to its purpose and who uses it. We look for ways to increase the effectiveness of the systems. | |
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Creating Measurements | Measuring for results can be a challenging process. Often, the question arises, How are we going to measure that? That being some service point or hard to measure quality. Paper surveys, focus groups are not always useful, timely or practical. This program is designed to introduce creativity to the process and introduce tools to help devise practical means of measuring and monitoring systems. | |
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Process Analysis and Improvements | In the analysis phase of problem solving, sometimes we need more than the basic team tools can provide. The system under our microscope may be particularly complex or the data received from customers may be overwhelming. This workshop is designed for a problem solving team or management group faced with such a problem. It puts the power of systems technology to work on organizational issues. | |
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Process Re-Engineering The Organization | The ultimate project for a problem solving team is to re-engineer a major organizational process, such as Customer Satisfaction or Money Handling. These may be key projects for the organization in order to remain viable or competitive in the future. This highly sophisticated problem solving effort and classic systems improvement project challenges seasoned problem solvers to further expand their skills. | |
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Leadership Development | This is a structured, open-ended pragmatic program for senior level managers and high achievers. The focus of this developmental program is designed to cultivate the attitudes, skills and qualities necessary for effective organizational and personal growth. | |
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Management Development | This program builds an understanding of why and how managers are essential to the organization's goals and success. Inexperienced management contributes to poor quality, low morale and greater employee frustration and anger. This series shows managers how to be more productive. | |
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Supervisory Development | This program series develops a supervisor’s understanding of their role in increasing productivity. The goal is to increase individual confidence in all aspects of supervision, performance evaluations and discipline. The supervisor has an opportunity to learn effective people and team management skills that increase employee morale, trust and confidence. | |
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Sales Development For Non-Sales Professionals | You are in the business of finding solutions to your customers’ problems, helping them find the best way to meet their needs, or helping them avoid a costly mistake. This is what a professional sales person does—it is a matter of developing a positive attitude, interpersonal skills and becoming a master goal setter. You probably are dealing with professional sales people all the time; learn what they have learned and become a better buyer for it. | |
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Coaching, Facilitation and Consulting | Often, it is more useful to the individual in a sensitive management position to receive coaching and development further on a one-on-one basis. This process is highly responsive to the individual and oriented to short and long term goal establishment and attainment. | |
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Performance Assessment | This series covers the keys to generating individual commitment through Involvement, Recognition and Appreciation. It provides the management team with the tools to properly administer employee performance reviews and serves as the foundation to merit increases. The program also focuses on how to give effective feedback to encourage improved performance. | |
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Human Resource Systems | Develop interviewing skills for hiring supervisors and managers to ensure effective and fair practices. Supervisors and managers learn skills to deal with employee performance, discipline and termination issues. | |